Return Policy for Anvaya A Tradition

At Anvaya A Tradition, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product. Please review our return policy below to facilitate a smooth and hassle-free return process.

1. 360 Degree Parcel Video Requirement:

In the event of any issues with your order, we require a 360-degree parcel video to be submitted. This video should clearly depict the condition of the package upon arrival, including any visible damage or discrepancies. This measure helps us promptly address and resolve your concerns.

2. Eligibility for Returns:

  • To be eligible for a return, the item must be unused and in the same condition as received.
  • The return must be initiated within 7 days of receiving the product.
  • All original tags, packaging, and accessories must be intact for the return to be processed.

3. How to Initiate a Return:

To initiate a return, please follow these steps:

  • Contact our customer support team at connect@anvayaatradition.com to obtain a Return Authorization (RA) number.
  • Clearly mark the RA number on the outside of the package.
  • Ship the product back to us with a secure courier service, and include the 360-degree parcel video link in your return request.

4. Inspection and Processing:

Upon receiving your returned item, our team will inspect the product and verify its eligibility for a refund or exchange. Please allow 7 working days for the processing of your return.

5. Refund/Exchange:

  • If eligible, we will initiate a refund to your original payment method or process an exchange as per your preference.
  • Shipping charges are non-refundable.
  • Please Note- Shades may slightly vary due to lights/Flash/Resolution/Display Screens/Reflection/Camera Quality.

6. Contact Us:

If you have any questions or concerns regarding our return policy, feel free to contact us at connect@anvayaatradition.com.

Please note that Anvaya A Tradition reserves the right to update or modify this return policy at any time without prior notice. It is advisable to review our return policy periodically for any changes.